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Dublin Office
18 Lee Rd, Dublin Industrial Estate, Dublin, D11 YTN5, Ireland Get Directions.

+353 1 860 1880

Cork Office
Unit 2, South Link Business Park, Cork, T12 W563, Ireland Get Directions

+353 21 206 6853

Help & Support

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    Frequently asked questions

    At Northwood Technology, we offer tailored accounts to suit your needs. You can apply for either a credit account or a non-credit Trade Account. Both accounts provide access to our e-commerce website with customized pricing, favorite items, an invoice, and a service portal. Apply for Northwood Trade Account here. (

    Access to our e-commerce website is exclusive to our Trade Account holders. If you're interested in accessing our webshop, we recommend opening a Northwood Trade Account.

    We offer next-day delivery across the Republic of Ireland. Tracking details are provided with each order, ensuring you can monitor your delivery in real-time.

    For our standard stock products, we offer a 24-hour return refund if the product is returned within a 2-week period in it's original condition. However, non-stock and special items might have specific conditions such as a restocking fee or a no-return policy. It's always best to check with your dedicated account manager for specific return conditions. If you wish to initiate a return, please fill out our return form here. (

    To book a site survey, simply reach out to your dedicated account manager who will coordinate with our product managers. They will assist you in scheduling a comprehensive site survey tailored to your specific needs.

    Northwood's Security and Life Safety Academy is dedicated to professional development. If you're interested in training, contact your account manager who will liaise with our product managers to discuss your specific needs. Our seasoned team will work with you to design a training program tailored to your requirements.

    Northwood offers EDI integrations for small sub-distributors, allowing seamless access to our expansive product range. By integrating your systems with ours, you can enjoy real-time product updates and efficient customer interactions. Reach out to your account manager for more details on setting up EDI integrations.

    "Fulfillment by Northwood" is a service where we handle storage, packaging, and shipping on behalf of our partners. This allows businesses to leverage our logistics capabilities, ensuring timely and efficient delivery to end customers.

    If you experience any issues with our webshop, please contact your account manager immediately. They will assist you in resolving the issue and ensuring a seamless shopping experience.

    We value and appreciate feedback from our customers as it helps us improve our services. If you have any feedback or suggestions, please fill out our feedback form here. ( Your insights are crucial in helping us serve you better.