Privacy Policy

 

Northwood Technology Privacy Policy

 

 1.   Information we collect

We may collect the following types of personal information from you:

1. Identifying information, such as your name, email address, phone number, and postal address, when you register on our Website, make an inquiry, or place an order.
2. Technical information, such as your IP address, browser type, and operating system, when you visit our Website.
3. Usage information, such as the pages you visit, the time spent on our Website, and the links you click, to analyze trends and improve the user experience.
4. Any other information you voluntarily provide to us, such as feedback, comments, or questions.

 2.   How we use your information

1. •    Provide and maintain our Website and services.
2. •    Respond to your inquiries, requests, and support-related issues.
3. •    Process transactions and send you related information, such as order confirmations and invoices.
4. •    Personalize your experience on our Website and display content that is relevant to your interests.
5. •    Improve our Website and services, by monitoring usage patterns and identifying trends.
6. •    Send you marketing communications, such as newsletters, promotions, and special offers, if you have opted in to receive them.
7. •    Comply with legal obligations and protect our rights, property, and safety, as well as the rights, property, and safety of others.

 3.   Information sharing and disclosure

We may share your personal information with:

1. Service providers and partners who help us operate our Website and provide our services, such as hosting providers, payment processors, and marketing agencies.
2. Law enforcement agencies, government authorities, or other third parties, if required by law or if we believe that such action is necessary to protect our rights, property, or safety, as well as the rights, property, or safety of others.
3. Potential buyers or successors in the event of a merger, acquisition, or sale of all or a portion of our assets.

We will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

 4.   Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of data transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your personal information.

 5.   International data transfers

Your personal information may be transferred to, and stored in, countries other than your country of residence, which may have different data protection laws. By using our Website, you consent to the transfer of your personal information to countries outside your country of residence.

 6.   Third-party websites

Our Website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that website. We are not responsible for the content or privacy practices of third-party websites and encourage you to review their privacy policies.

 7.   Your rights and choices

You have the right to access, update, or delete your personal information held by us. You can also opt-out of receiving marketing communications from us at any time. To exercise these rights, please contact us.

 8.   Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review our Privacy Policy regularly to stay informed about our information practices.

 9.   Retention of personal information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, or enforce our agreements. After this period, we will securely delete your personal information or anonymize it so that it can no longer be associated with you.

 10.   Contact us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at info@northwoodtechnology.ie or at the following address: 18 Lee Road, Dublin 11, Dublin Industrial Estate, Ireland

 

 11.  WhatsApp Communication Policy for Northwood Technology Limited

Last updated: 24/10/2025

 

11. 1 Introduction

We may use the messaging service WhatsApp (provided by WhatsApp Ireland Limited) for communicating with customers, prospects, and other stakeholders in Ireland. All sales conducted via WhatsApp are strictly trade-only, restricted to verified business accounts, and limited to B2B transactions. This policy sets out how we use WhatsApp, what data is collected, how we protect it, and what rights you have under GDPR and Irish law.

 

11. 2 Scope

 

This policy applies to all WhatsApp-based communications between you and Northwood Technology in Ireland including text messages, multimedia (photos/videos), voice calls, status updates, group chats, and any integrations (e.g., automated replies) via WhatsApp for business purposes.

 

11. 3 Legal & Regulatory Context

 

• • WhatsApp Ireland is regulated under Irish data protection law and operates under the umbrella of GDPR. 

  • Irish regulatory decisions emphasise transparency, fairness, and clarity in data processing (see e.g., Data Protection Commission finding against WhatsApp Ireland for transparency breaches). 

  • Use of WhatsApp for business must respect GDPR requirements around purpose limitation, data minimisation, lawful basis, consent, and data subject rights.

 

 

11. 4. What Data Is Collected & How We Use It

 

11. 4.1 Data Collected by WhatsApp/Meta

When you use WhatsApp (or interact with us via WhatsApp), data processed may include (but is not limited to):

• • Your phone number, WhatsApp display name/profile name, status.

  • Metadata: timestamps, sender and recipient identifiers, message size, device information, IP address. 

  • Message/media content is end-to-end encrypted (so WhatsApp/Meta cannot read message contents), but metadata remains accessible.

  • Data may be transferred outside the EEA (Europe) under appropriate safeguards. 

 

 

11. 4.2 How Northwood Technology Uses WhatsApp Data

When you communicate with us via WhatsApp, we may:

• • Send you notifications, updates, reminders, or customer-service messages.

  • Respond to your enquiries, provide support, deal with complaints or requests.

  • Use WhatsApp (with your explicit consent) for marketing messages.

  • Record minimal metadata to log service interactions (e.g., date/time of interaction, outcome) only where necessary for our legitimate business operation and in line with GDPR.

  • Integrate communication with internal systems (CRM, ticketing) for service improvement  but only with appropriate safeguards and lawful basis.

 

 

11. 5 Lawful Basis & Consent

• • Where we send you marketing messages via WhatsApp, we will obtain your explicit opt-in consent.

  • For operational communications (support, notifications), we rely on a lawful basis such as our legitimate interest or performance of contract we will clearly inform you at the point of first contact.

  • You are free to withdraw your consent at any time (e.g., by telling us you no longer wish to receive WhatsApp messages).

  • We commit to not use WhatsApp messaging in a way that violates the principle of transparency, fairness or data minimisation as required under GDPR and Irish regulator guidance. 

 

 

11. 6 Sharing, Disclosure & Third-Party Processors

• • We will not share your WhatsApp message content with third parties, except when required by law or with your explicit consent.

  • We may share aggregated/anonymised data (so that it is not personally identifiable) for analytics or service-improvement purposes.

  • If we use third-party service providers (e.g., analytics or CRM tools) that process WhatsApp communications on our behalf, we enter into data-processing agreements to ensure they comply with GDPR standards.

  • Be aware: WhatsApp/Meta may provide certain services via servers outside the EEA; we have no direct control over all such transfers, but we only engage in use of WhatsApp that is compliant with GDPR and Irish supervisory authority requirements. 

 

 

11. 7 Data Retention & Storage

• • We will retain WhatsApp communication records only for as long as required for the purpose, or as required by legal/regulatory obligations.

  • If you ask for deletion of your WhatsApp-related records, we will comply unless we are legally required to retain them.

  • Note: Deleting a chat on your device does not guarantee deletion of backups or server storage by WhatsApp/Meta you should refer to WhatsApp’s policy for those details. 

 

 

11. 8 Your Rights

Under GDPR and Irish data‐protection law, you have the following rights:

• • Right to access the data we hold about your WhatsApp interactions (where applicable).

  • Right to correct inaccurate data.

  • Right to request deletion or restriction of processing.

  • Right to object to processing (where applicable, such as marketing communications).

  • Right to withdraw your consent to WhatsApp communications at any time.

  • Right to lodge a complaint with the Data Protection Commission in Ireland if you believe your data-protection rights are breached.

 

 

11. 9 Opt-Out / Opt-In and Withdrawing Consent

• • All communications via WhatsApp require your explicit opt-in consent. We will only initiate contact after you have actively opted in (e.g., by sending a message to our verified business number or confirming consent through a prior interaction).

  • If you wish to stop receiving marketing, notifications, or any messages from us via WhatsApp, you may opt-out at any time by replying “STOP” (or similar) in the chat, or by contacting us directly.

  • We will cease sending messages promptly upon receipt (subject to processing time) and will not initiate further contact unless you opt in again.

  • If you prefer, you may choose alternative communication channels (e.g., email, phone) instead of WhatsApp.

 

 

11. 10 Automated Messaging, Bots & Integrations

• • If we use automated responses, chatbots or integrations on WhatsApp, we will clearly inform you that you are interacting with automated systems.

  • We will ensure any automated processing is compliant with GDPR (including transparency and meaningful human oversight).

  • We will not misrepresent a chatbot as a human or use WhatsApp in a way that violates the platform’s policy or regulatory obligations (spam, abusive content, unsolicited messaging).

 

 

11. 11 Prohibited Conduct & Use

When using WhatsApp to communicate with Northwood Technology, you agree to:

• • Not send unsolicited marketing messages or spam.

  • Not use WhatsApp to harass or discriminate or send harmful or illegal content.

  • Respect intellectual-property rights, privacy rights and data-protection obligations.

  • Comply with platform rules and our own policies.

Failure to adhere may result in suspension of WhatsApp communications or other remedies.

 

11. 12 Security & Safeguards

• • We adopt reasonable technical and organisational measures to protect your WhatsApp data (access controls, encryption in transit where applicable, logging, training).

  • However: no method of transmission over the internet or storage system is completely secure — we cannot guarantee absolute security.

  • We encourage you to adopt security best practices (strong device passcodes, avoid sharing sensitive personal data via WhatsApp unless strictly necessary).

 

 

11. 13 Changes to This Policy

• • We may update this policy from time to time (for example due to changes in regulation, platform rules, or our operations).

  • When we do, we will revise the “Last updated” date and notify you via our website or via WhatsApp message (where appropriate).

  • Your continued use of WhatsApp communications with us after the update will constitute your acceptance of the revised policy.

 

 

11. 14 Contact & Complaints

If you have any questions, concerns or wish to exercise any of your rights regarding WhatsApp communications with us, please contact:
Email: info@northwoodtechnology.ie
Address: 18 Lee Rd, Dublin Industrial Estate, Dublin, D11 YTN5, Ireland

 

You also have the right to lodge a complaint with the Irish Data Protection Commission: Data Protection Commission ( DPC )
Website: https://www.dataprotection.ie